Shipping policy
Thoughtfully packed, carefully dispatched and delivered to you with the same attention to detail we give every House of Shaya piece.
Preparing your order
Once your order has been successfully placed, our team begins the process of preparing your pieces for dispatch.
Domestic delivery
House of Shaya currently ships to eligible serviceable addresses across India through our designated delivery partners.
When will your order arrive?
Delivery estimates begin from the date your order is dispatched, unless otherwise stated on the product page or at checkout.
The estimated delivery period is provided as a guide and is not a guarantee. Actual delivery may vary depending on your location, courier availability, weather, public holidays and other circumstances affecting transportation.
Following your order
Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
Please check your address
Please carefully review your name, address, PIN code, telephone number and other delivery details before completing your purchase.
If you notice an error after placing your order, contact our customer support team as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once an order has entered processing or been dispatched.
If delivery cannot be completed
A delivery may be unsuccessful because of an incorrect or incomplete address, unavailable recipient, refusal to accept the parcel, unsuccessful delivery attempts or other issues determined by the delivery partner.
If a parcel is returned to us, our customer support team may contact you to determine the appropriate next step. Additional shipping charges may apply where a new shipment is requested because of incorrect information supplied by the customer.
When things take longer
While we work closely with our delivery partners, delays can occasionally occur due to circumstances outside our reasonable control.
- Weather or natural events.
- Public holidays or local closures.
- Courier or transportation disruptions.
- Incorrect or incomplete address information.
- Unforeseen operational or technical circumstances.
Your parcel arrived damaged
If your parcel appears damaged when delivered, please document the condition of the package and contact House of Shaya customer support as soon as reasonably possible.
Special pieces
Products marked as pre-order, made-to-order, customised or otherwise requiring additional preparation may have a different processing and delivery timeline.
The applicable timeline will be communicated on the product page, during checkout or through order-related communication where appropriate.
Orders containing multiple pieces
Where an order contains products with different processing timelines, the order may be dispatched together or in separate shipments depending on availability and fulfilment requirements.
If separate shipments are required, applicable tracking information may be provided for each shipment.
International delivery
[IF APPLICABLE: House of Shaya may offer international delivery to selected destinations. Availability, delivery timelines, shipping charges, customs requirements and other conditions will be displayed where applicable.]
[IF NOT APPLICABLE: At present, House of Shaya does not offer international shipping.]
Shipping and returns are separate
Shipping information explains how your order reaches you. Returns, exchanges, cancellations and refunds are governed by our separate Return and Refund Policy.
Please review both policies before completing a purchase.
Need help with your delivery?
If you have questions about your order, tracking information, delivery status or shipping address, please contact our customer support team.
Every House of Shaya order is prepared with care, from our studio to your doorstep.