Privacy policy

HOUSE OF SHAYA

Your trust matters to us. This policy explains how House of Shaya collects, uses, protects and manages information when you visit or shop with us.

Last updated: [DATE]
01 — ABOUT THIS POLICY

Your privacy at House of Shaya

This Privacy Policy explains how House of Shaya collects, uses, stores and protects information provided by visitors and customers when they browse our website, create an account, place an order, contact us or otherwise interact with our services.

02 — INFORMATION WE COLLECT

Information you provide

Depending on how you interact with our website, we may collect information such as:

  • Name and contact details.
  • Billing and shipping address.
  • Email address and telephone number.
  • Order, purchase and transaction information.
  • Information you provide when contacting customer support.
  • Information you voluntarily provide through forms, reviews or other interactions with the website.
03 — AUTOMATIC INFORMATION

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, pages visited, approximate location, referring website and information about how you interact with our website.

04 — HOW WE USE INFORMATION

Why we use your information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders.
  • Arranging delivery and providing order updates.
  • Processing payments and preventing fraudulent transactions.
  • Responding to customer enquiries and support requests.
  • Improving our products, website and customer experience.
  • Maintaining website security and preventing misuse.
  • Sending promotional communications where permitted and where you have provided the appropriate consent.
05 — PAYMENTS

Payment information

Payments made through our website may be processed by third-party payment providers. Payment information is handled according to the applicable provider's privacy and security practices. House of Shaya does not need to store your complete payment card details in order to process your order.

06 — COOKIES

Cookies and similar technologies

Our website and service providers may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, improve performance and support relevant marketing activities.

07 — THIRD-PARTY SERVICES

Service providers

We may work with trusted third-party service providers that assist with payment processing, ecommerce infrastructure, shipping and delivery, analytics, customer communication, marketing and website functionality.

These providers may process information necessary to perform the services they provide to us and are expected to handle information according to applicable requirements and their own privacy policies.

08 — DATA SECURITY

Protecting your information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

09 — DATA RETENTION

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

10 — YOUR CHOICES

Your privacy choices

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion or other actions concerning your data. You may also withdraw consent for processing where consent is the applicable basis for processing.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

11 — CHILDREN'S PRIVACY

Children's information

Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children in circumstances where such collection is restricted by applicable law.

12 — POLICY UPDATES

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be posted on this page with a revised "Last updated" date.

Questions about your privacy?

If you have a question about how House of Shaya handles your information, we'd be happy to assist.

Contact House of Shaya
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